Shagun Tours & Travel  normally work as travel agency and give their clients advice on travel destinations, services and products. We make hotel accommodations, arrange transportation, and car rentals, book tours & packages and advise the client on tourist attractions. We use computers to access information regarding cost, schedules, and routes and confirm a client's reservation. We distribute airline tickets, train tickets, bus tickets and other tickets, itineraries and travel insurance polices to the customer. If any of the travel plans change, we notify the client and make other arrangements. For international travelers, we offer advice on passports, customs regulations, visas, money exchange rates and vaccination certificates.

We also work for car rental agencies, airlines, cruise lines, tour companies, government run tourism boards, railways, travel insurance companies, independently or for hotels. 

Common work activities include:

• Schedule appointments with clients or meet with walk-in clients to arrange vacations and organize travel plans.
• Using various computer software programs to check various flight dates and times, arrange accommodations, book rental cars or even arrange limousine service if required.
• Make proposals to clients to limit the cost of travel or to offer special reduced rates to customers that meet requirements for sales or reduced fares.
• Complete final books, arrange for ticket delivery and confirm all aspects of the travel arrangements with the various agencies and the customer.
• Notify customers of any passport issues or other items of concern that may affect travel such as medical records or restrictions for travel.
• Collect fees associated with booking travel arrangements, provide customers with a copy of the itinerary and make any required changes if the need arises.

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